Refund Policy

PRICE AND PAYMENT

The price of the Services is set out in Our price list in force at the time We confirm Your Order.

Our prices may change at any time, but price changes will not affect Orders that We have confirmed with You.

These prices include VAT, where applicable. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We reserve the right to adjust the rate of VAT that You pay.

Where We are providing Services to You, except where agreed otherwise, payment is required in advance for the Services.

You must pay each invoice in cleared monies within 7 calendar days at the date of invoice by electronic transfer.

If You do not make any payment due to Us by the due date for payment, We may charge interest to You on the overdue amount at the rate of 8% a year above the base lending rate of National Westminster Bank from time to time.

This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation technical problems with transport, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, bad weather, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact You as soon as reasonably possible to notify You; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will restart the Services as soon as reasonably possible after the Event Outside Our Control.

If an Event Outside Our Control results in the Services being unavailable on the day specified in the Order then this contract shall be deemed cancelled.

You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services.

We will only cancel the contract if the Event Outside Our Control continues, or is likely to continue, for longer than 3 hours in accordance with Our cancellation rights.

YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

Before We begin to provide the Services, You have the following rights to cancel an Order for Services, including where You choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms to Your material disadvantage:
(a) Except for bespoke Orders, where an Order is made for one or two places, You may cancel any Order for Services provided that the cancellation is made more than 48 hours prior to the Services being provided. Where the Order is cancelled in accordance with this clause, We will refund any amount paid by You, less bank charges incurred by Us where applicable.
(b) Except for bespoke Orders, where an Order is made for three or more places, You may cancel any Order for Services provided that the cancellation is made more than 4 working days prior to the Services being provided. Where the Order is cancelled in accordance with this clause, We will refund 70% of these amounts to You, less bank charges incurred by Us where applicable.
(c) Where an order is bespoke, any cancellations must be made at least 7 working days prior to the Services being provided. A full refund will be provided less any reasonable expenses incurred by Us, which for the avoidance of doubt also includes any bank charges incurred by Us.

Once We have begun to provide the Services to You, You may cancel the contract for the Services at any time. Any payment You have made for Services will not be refunded to You.

Once We have begun to provide the Services to You, You may cancel the contract for Services with immediate effect by giving Us written notice if:
(a) We break this contract in any material way and We do not correct or fix the situation within a reasonable period of You asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;
(c) We change these Terms under clause 3.1 to Your material disadvantage; or
(d) We are affected by an Event Outside Our Control.

Any refund, regardless of the circumstances, will only be made to the source of the original payment and is always less bank charges incurred by Us where applicable.

OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

We may have to cancel an Order before the start date for the Services, due to the unavailability of key personnel or key materials without which We cannot provide the Services or because the minimum number of people required for the Services to be provided have not been met. If this happens:
(a) We will contact You as promptly as possible to let You know;
(b) If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.
(c) Where We have already started work on Your Order for Services, We will not charge You anything and You will not have to make any payment to Us.

Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

We may cancel the contract for Services at any time with immediate effect if:
(a) You have not arrived within 20 minutes of the start time specified in the Order;
(b) if in Our sole discretion we feel that You or a member of Your Party pose a risk to Yourself, themselves or a fellow participant; or
(c) Your behaviour or that of a member of Your Party is in Our sole discretion unacceptable; or
(d) Your actions or those of a member of Your Party are in Our sole discretion considered to be disrupting the enjoyment of other participants.

Where the Services are not provided or cancelled no refund shall be provided.

Where the Services are not provided due to an Event Outside Our Control we shall only refund any monies recovered from a third party provider, less bank charges incurred by Us where applicable.